ON THIS PAGE
1. Who we are
Managetx.com Inc., which does business as Manage TX and Manage Texas, owns and manages commercial properties in the Dallas–Fort Worth area. In this policy, "we", "us" and "Manage TX" mean Managetx.com Inc. and the entities that own the properties we manage.
Our address is 2300 Olympia Dr, #270039, Flower Mound, TX 75027. We are the controller of the personal information described here, which means we decide what is collected and why. This policy covers managetx.com, our tenant portal and the payment and AutoPay pages we link to from our emails, our text messages and emails, the Manage TX staff app, and the internal systems our staff use. Our Terms of Service cover the rules for using them.
2. Information we collect
What we collect depends on how you deal with us.
If you send us a leasing inquiry
When you submit the inquiry form on managetx.com, we collect the details you type into it: your first and last name, email address, phone number, company name, the property you're interested in, and your message. You choose what to put in these fields.
If you are a tenant or a tenant contact
To administer a lease we hold your name, email address, phone number, and the details of your tenancy. That includes the suite, the lease term, rent and any escalations, the security deposit, your account balance and your payment history. We also hold what you send us through the portal, email or text, such as maintenance requests, photos, amenity bookings and messages, along with lease documents and related correspondence.
Most of our tenants are businesses. Where a tenant is a company, the information we hold about the people who act for it (a named contact, a signatory, someone who reports a repair) is still personal information, and this policy applies to it.
When you sign in to the tenant portal
You sign in with a one-time code that we email you. We keep a record of the sign-in and create a session so you stay signed in on that browser. The session is kept in your browser's storage until you sign out or it expires.
When you pay online or set up AutoPay
See section 4. In short: card and bank details go to our payment processor, Stripe, not to us.
When you email or text us
We keep the messages you send us and our replies, with the date, time and the email address or phone number used. When you reply to one of our emails about a work order, your reply is attached to that work order so the team working on it can see it. For text messages we also keep whether you have opted in or out (see section 5).
If you work for us
For staff who use our internal systems we hold name, work email address, username, job role, and the permission level assigned to the account, together with a record of actions taken in the system.
If you use our staff mobile app
Our staff app, Manage TX, is for our own employees and contractors, not the public. In addition to the account details above, it handles:
- Photos, videos and files you choose to attach to document a work order, an inspection, a receipt or a vendor document. The app only opens the camera or photo library when you tap to add something, and only what you select is uploaded.
- A push notification token for the device, so the app can alert the right person about a work order, a message or an approval. It identifies the device, not you personally, and is used for nothing else.
- Messages you send through the app, such as notes on a work order, messages to a colleague, and emails or texts to a tenant. These are stored with your name so the team can see who said what.
- Voice, only if you use it. If you speak to the app's assistant instead of typing, your phone's own speech recognition (from Apple or Google) turns your speech into text. We receive only the text.
We don't use any of this for advertising or analytics profiling. We don't sell it or share it with anyone for their own purposes.
Technical information
Our hosting providers automatically log ordinary technical data, such as IP address, browser type and the pages requested. We use it to keep the Services running and secure. We do not use advertising or tracking cookies. Stripe's payment pages use cookies of their own for security and fraud prevention.
3. How we use information
- To respond to leasing inquiries and discuss available space with you.
- To administer leases: billing rent, taking payments and AutoPay, applying payments, sending receipts and statements, tracking balances, and handling renewals and move-outs.
- To run the buildings: handling maintenance requests and work orders, managing amenity bookings, and contacting tenants about access, safety and building matters.
- To keep accurate books, including reconciling what we've been paid against our bank records.
- To communicate with you by email, text message and push notification about your tenancy, a request you've raised, or a property matter that affects you.
- To help our team work faster. Our software uses AI tools to sort incoming maintenance requests by type and urgency, read the details off receipts and lease documents, translate messages between English and Spanish, and answer staff questions about our own records. A person on our team remains responsible for decisions about your tenancy.
- To run and secure our systems: administering accounts and permissions, and investigating problems or suspected misuse.
- To meet our legal and tax obligations and to establish or defend legal claims.
We do not use your information to make automated decisions that produce legal or similarly significant effects about you.
4. Payments and bank connections
Paying us online (tenants)
Online payments and AutoPay are processed by Stripe, Inc. You enter card or bank details on Stripe's secure pages, not on ours.
- Cards. Stripe collects and stores the card details. We never receive the full card number, only limited details such as the card brand and last four digits, plus the amount, date and result of each payment.
- Bank accounts. You can connect your bank by signing in to it through Stripe (Stripe Financial Connections), or enter your routing and account numbers. Stripe verifies the account. We receive only limited details, such as the bank's name and the last four digits. We never receive your online-banking username or password, or the full account number.
- Saved payment methods and AutoPay. When you save a payment method or turn on AutoPay, Stripe keeps it on a customer record for you. We can charge it only as you've authorized, and we keep your AutoPay settings (payment day and status) and the history of each payment.
Stripe handles this information under its own privacy policy, including to prevent fraud.
Our own accounts (Plaid)
We use Plaid Inc. to connect our own company bank accounts and company credit cards to our accounting system, so transactions can be reconciled automatically instead of by hand. These are the operating and trust accounts belonging to Manage TX. Our own staff connect them inside a staff-only application. We never ask tenants, prospective tenants or members of the public to connect their accounts through Plaid.
When we connect an account, Plaid receives the credentials entered into its secure interface and returns account and transaction information to us. We store the account name, the last four digits, balances and transaction records. The credential that permits the connection is held on our servers and is never exposed to a browser or mobile app. Plaid handles the information it collects under its own privacy policy. A connection can be removed at any time from within our application, which tells Plaid to delete it and removes the stored records on our side.
5. Text messages
Texts are optional. If you opt in, by saying yes to texts in the tenant portal or by texting our business number yourself, we use your number and your messages to reply to you and to send texts about your maintenance requests, work orders and account. Giving us your number on a lease or as a contact does not opt you in. We keep a record of when and how you opted in or out, including the wording you were shown. We don't send marketing texts. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, START to opt back in, or HELP for help. How texting works.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties.
7. How we protect it
We take reasonable measures to protect personal information. In practical terms:
- Traffic between your browser or phone and our systems is encrypted using TLS 1.2 or better, and our hosting provider encrypts data at rest.
- Card and bank details are handled by Stripe and never pass through or stay on our servers.
- Access is role-based. An administrator sets up each staff account individually, and staff see only what their role requires. Changes to someone's access are made on our servers against a verified session, not trusted from the browser or app.
- Sensitive documents are held in private storage and released only through short-lived links.
- Bank connection credentials are stored where only our server-side code can read them, and are never returned to a browser or mobile app.
- Multi-factor authentication is enabled on the administrator accounts that control our database and hosting.
No system is perfectly secure, and we don't claim otherwise. If a breach affects your personal information, we will notify you and the relevant authorities as Texas law requires.
8. How long we keep it
We keep personal information for as long as we need it for the purpose we collected it for, and then for as long as tax, accounting and legal rules require.
- Leasing inquiries that don't lead to a lease: while we're in contact with you about space, and for a reasonable period afterwards in case you come back to us.
- Tenancy records, messages and work orders: for the life of the tenancy, and afterwards for as long as the law and our accounting and tax obligations require.
- Payment and transaction records: as tax and accounting rules require. A saved payment method stays with Stripe until you remove it, turn off AutoPay and ask us to delete it, or your tenancy ends.
- Bank connection data: deleted when the connection is removed.
If you'd like to know how long we expect to keep a particular record, ask us and we'll tell you.
9. Your choices and rights
You can ask us to:
- tell you what we hold about you and why;
- correct information that is wrong or out of date;
- delete information, where we aren't required to keep it;
- stop texting you (or just reply STOP), or stop non-essential emails. We'll still send messages we need to send under your lease.
You can turn AutoPay off at any time from your AutoPay link or by contacting us.
If you are a Texas resident, the Texas Data Privacy and Security Act may give you rights to access, correct, delete and obtain a copy of your personal data, and to appeal if we decline a request. We don't sell personal data or use it for targeted advertising, so there's nothing to opt out of on those grounds.
To make a request, contact us using the details in section 13. We'll ask you to verify your identity so that we don't disclose your information to someone else, and we'll respond within the time the law allows. There's no charge for a reasonable request.
10. Deleting your data (Manage TX app)
Manage TX is the mobile app we publish for our own staff, contractors and vendors. We create the accounts, and you can't sign yourself up inside the app, so we delete an account for you on request.
To have your account and its data deleted, email info@managetx.com with the subject "Delete my Manage TX account". Include your name and the username you sign in with. If you can't email, write to us at the postal address in section 13. We'll confirm who you are, act on the request within 30 days, and email you when it's done. There's no charge.
What is deleted
- Your sign-in account, username and user ID.
- The name, email address and phone number held for you in the app.
- The push notification token that lets us send alerts to your phone, and your device identifier.
- Your app settings, including your language.
- In-app messages you sent that aren't part of a maintenance or leasing record.
What we keep, and for how long
- Work orders, inspections, photos and documents attached to a property or a tenancy stay in our management records, because we're required to keep them. Where we can, we remove your name from them.
- We keep records that a lease, an insurance or contractor agreement, or the law requires us to keep for as long as that obligation lasts, generally up to seven years, and then delete them.
- Copies in our encrypted backups are overwritten on our normal cycle, within 90 days.
Deleting your app data doesn't end your employment, contract or tenancy, and doesn't remove records we hold about a property.
11. Children's privacy
Our website, portal and services are for businesses and adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we'll delete it.
12. Changes to this policy
We may update this policy as our business and systems change. When we do, we'll change the "last updated" date at the top of this page. If a change materially affects how we handle your information, we'll tell you directly, by email or in the tenant portal.
13. How to contact us
For any question about this policy, or to make a request about your information:
Managetx.com Inc. (doing business as Manage TX)
2300 Olympia Dr, #270039
Flower Mound, TX 75027
Email: info@managetx.com
Phone: (817) 518-1380
For leasing, leasing@managetx.com will reach the right people faster.